Visibility Questionnaire | METSupplyChain

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Position

Section 1 – Demand Visibility

How accurately can you see and forecast customer demand across products and channels?

1: We mostly react to customer orders as they arrive

2: We have basic demand data, but it’s often outdated

3: Forecasts exist for key SKUs, but accuracy is patchy

4: Forecasting is data-driven and reviewed regularly

5: We have real-time visibility and confidently anticipate demand shifts

2. Supply Planning & Inventory Control

How well aligned are production, purchasing, and inventory decisions with actual demand and lead times?

1: Frequent stockouts or overstocks; mostly firefighting

2: Planning exists, but disconnected from demand reality

3: Reasonably balanced for key lines, but inconsistent

4: Mostly well-aligned, data supports planning decisions

5: Fully synchronised planning with predictable performance

3. Data & Systems Integration

How connected are your systems (ERP, warehouse, transport, sales, finance) for a single version of truth?

1: Everything runs on spreadsheets and emails

2: Some system links, but lots of manual workarounds

3: Key data connected, though not yet seamless

4: Systems integrated for most business areas

5: Fully connected data and shared dashboards company-wide

4. Supplier Collaboration

How transparent and proactive are your relationships with key suppliers around capacity, risk, and performance?

1: Purely transactional; little visibility or dialogue

2: Some communication, mostly after problems occur

3: Regular contact with main suppliers, limited data sharing

4: Collaborative planning with key partners

5: Strategic, data-led partnerships with shared risk management

5. Customer Service & Fill Rate Performance

How consistent and measurable is your service performance (on-time delivery, fill rate, OTIF)?

1: Service is inconsistent and often reactive

2: Targets exist but are not consistently met

3: Performance tracked for key customers only

4: Reliable, measured, improving across most accounts

5: Consistently high performance with real-time visibility

Non-existent

6. Risk & Resilience Management

How effectively do you monitor, anticipate, and mitigate supply chain disruptions?

1: We react when issues hit

2: Some contingency plans, mostly informal

3: Known risks tracked for main suppliers

4: Regular risk monitoring and response planning

5: Proactive risk modelling with fast, data-led mitigation

7. Cost & Working Capital Efficiency

How well do you balance inventory, logistics, and service costs to optimise working capital?

1: High costs, excess stock, or constant shortages

2: Some tracking, but decisions are reactive

3: Reasonable balance for most lines

4: Cost-performance trade-offs actively managed

5: Costs and working capital optimised through real-time data

8. Collaboration & Communication

How aligned are operations, commercial, and finance teams around a shared supply chain plan?

1: Teams work in silos with conflicting priorities

2: Communication exists but often after issues arise

3: Alignment on key metrics, not yet consistent

4: Regular cross-functional reviews and decisions

5: Fully aligned teams with shared data and goals

9. Continuous Improvement Culture

How often do you review supply chain data to drive performance improvement?

1: Rarely, only when there’s a problem

2: Ad-hoc reviews without follow-up

3: Regular reviews for core metrics

4: Structured improvement process in place

5: Continuous, data-driven improvement across all teams

10. Technology Enablement & Accessibility

How easily can your team access supply chain insights (dashboards, alerts, performance data) in real time?

1: Manual spreadsheets and email updates

2: Basic reports, limited visibility

3: Dashboards for key functions only

4: Live dashboards available across teams

5: Real-time, role-specific insights accessible to everyone

Supply Chain Visibility Maturity Questionnaire

MET Supply Chain Consulting

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